What is IVRS
Interactive Voice Response System (IVRS) is a application that integrates a Company's computer system and telephone to give useful information to its customers. IVRS enables users to interact with the company's database through phone keypad or voice commands.
IVR allows customers to get information without human intervention. It enables 24 X 7 customer service with a consistently pleasant and cheerful voice. A caller can interact with the system using a telephone keypad or by saying a keyword. This customer service solution is well proven and cost-effective. We specialize in both Touch Tone IVR and Speech IVR.
Interactive Voice Response System (IVRS) is the generic term given to applications that integrates a Company's/ Organization's telephone and computer system to become a voice computer that transforms the caller's telephone into a terminal capable of directly accessing information and services. Interactive Voice Response (IVR) systems allow the publishing of corporate database information through an interface familiar to everyone, the phone. It is a database interface technology, combining computer telephony hardware (a PC or server with telephony interface cards) and software. It allows a person to ask questions and provide answers by pressing keys on their touch-tone phone
